Subscription, Cancellation & Refund Policy

Service: CV Machine AI
Provider: Aura Digital B.V.
Registered address: De Entree 201, 1101 HG Amsterdam, The Netherlands
Email: help@cvmachineai.com
Phone: +31 970 1020 6459
Website: https://cvmachineai.com

---

1. Nature of the Service

CV Machine AI is a digital subscription service. No physical goods are supplied. Your subscription gives you access to CV-related features for as long as it remains active. There is no token or usage-based allowance — access is time-based only.

2. Trial and Subscription Terms

Introductory trial	€0.01 for 24 hours
Recurring price	€29.99 every 30 days
Renewal	Automatic, unless cancelled before the trial or current period ends

Before you authorize payment, checkout will clearly show: the €0.01 trial price and 24-hour duration; the date of the first €29.99 charge; the recurring price and 30-day frequency; that the subscription renews automatically until cancelled; and how to cancel. You must take a separate, affirmative action to agree to these terms — no box is pre-ticked for you.

After enrollment, we send an email confirmation of these terms. Before your trial converts to a paid subscription, we will also send you a reminder with the upcoming charge amount, date, and a direct cancellation link, so you always have a clear, timely opportunity to cancel before being charged.

3. Cancelling a Subscription

You can cancel at any time using the cancellation option in your account, which is designed to be at least as simple as signing up — you never need to call, chat, or go through a retention flow to complete a cancellation online. You can also cancel by:

• Email: help@cvmachineai.com
• Phone: +31 970 1020 6459

To avoid a charge, cancel before the next scheduled billing date. Once cancellation is submitted:

• We stop all further recurring charges immediately.
• You receive a confirmation (by email or on-screen).
• Access continues until the end of the period you’ve already paid for, unless a refund or statutory withdrawal requires it to end sooner.

Deleting your account or simply not using the service does not cancel your subscription — please use one of the methods above.

4. EU/EEA Statutory Right of Withdrawal for Digital Content

If you are a consumer in the EU or EEA, you have the right to withdraw from this contract within 14 days of it being concluded, without giving any reason. To use this right, send a clear statement to help@cvmachineai.com within that period (no specific form required).

Because the service becomes available almost immediately, this withdrawal right can only be lost before the 14 days are up if you have:

• expressly asked us to begin the service right away, during the 14-day period;
• confirmed you understand you’ll lose the withdrawal right once the service is fully supplied; and
• received our order confirmation containing these terms.

If you withdraw after asking for immediate access, we may deduct an amount proportionate to the service already provided up to that point, where the law allows this. Using the service on its own does not automatically remove your withdrawal right — the conditions above must all be met first. Nothing here limits any other mandatory consumer right you have.

5. Refund Eligibility

You may be entitled to a full or partial refund where:

• you validly exercise your statutory withdrawal right (see Section 4);
• you were charged after cancelling in time;
• the same transaction was charged more than once;
• an incorrect amount was charged;
• a technical failure on our side blocked your access to the paid service and we couldn’t fix it within a reasonable time; or
• a refund is otherwise required under applicable consumer law.

6. Other Refund Requests

Outside the situations above, subscription payments are generally non-refundable once a billing period has started, and cancelling stops future renewals but doesn’t automatically refund a charge already processed. That said, we assess every refund request on its individual facts — including timing, service availability, and whether any billing error occurred — and will often provide a full or partial refund even outside the strict eligibility criteria, at our discretion.

7. How to Request a Refund or Withdrawal

Email help@cvmachineai.com or call +31 970 1020 6459 with:

• your full name;
• the email address on your account;
• the transaction/order date;
• the amount charged; and
• a short description of your request.

Please don’t send full card numbers or CVV/CVC codes by email — we’ll only ever ask for information reasonably needed to locate and verify your transaction. We acknowledge and review every request without unreasonable delay.

8. Refund Processing Timelines

• Statutory withdrawal: refunded without undue delay and no later than 14 days after we’re notified, minus any lawful deduction for service already supplied.
• Other approved refunds: initiated within 5–10 business days. Your bank or card issuer may take a little longer to show the credit.

Refunds go back to the original payment method unless the law requires otherwise or we’ve agreed another method with you.

9. Failed or Declined Payments

If a recurring payment is declined, we may retry it where the payment provider and card-network rules allow. We will not knowingly continue charging a subscription once a valid cancellation has taken effect.

10. Billing Questions, Disputes & Chargebacks

If a charge looks wrong or unfamiliar, contact us first at help@cvmachineai.com or +31 970 1020 6459 — we aim to resolve billing questions quickly and fairly. Contacting us is never a requirement for exercising any right you have with your bank or card issuer, including filing a dispute or chargeback; you’re always free to go straight to your payment provider.

We do not penalize, threaten, or restrict a customer’s account for raising a good-faith billing question, refund request, or payment dispute. If a dispute is opened, we may share relevant records with the payment provider (consent records, communications, cancellation confirmations, and service/usage logs) to help resolve it accurately. Access may be restricted only where a payment is actually reversed and remains unpaid, or where there’s specific, reasonable evidence of fraud or account misuse.

11. Changes to Pricing or Subscription Terms

We’ll give you clear advance notice of any material change to the price, billing frequency, or other recurring-payment terms, and get your renewed consent where the law or a payment network requires it. You can always cancel before a change takes effect, and we never apply a new price retroactively to a period you’ve already paid for.

12. Contact

Aura Digital B.V.
De Entree 201, 1101 HG Amsterdam, The Netherlands
Phone: +31 970 1020 6459
Email: help@cvmachineai.com
Website: https://cvmachineai.com